Return & Refund Policy

We want you to love your purchase. This Return & Refund Policy explains how returns work for beauty, hair, and personal care accessories sold by All Things Beauty Store.

Return window

Eligible unused items may be returned within 30 days of the delivery date for a refund to the original payment method (or store credit, if we both agree).

Condition requirements

To qualify for a standard return, items generally must be:

• Unopened and in original sealed packaging where the product was sold sealed;
• Unused and in resalable condition;
• Free of damage not caused by shipping;
• Accompanied by proof of purchase (order number / receipt).

Beauty-specific rules (important)

Hygiene and safety matter in beauty retail. The following typically cannot be returned once opened or unsealed, except where required by law or if the item is defective/damaged/wrong on arrival:

• Opened cosmetics, skincare, lip products, mascara, and similar personal-care items;
• Opened or mixed hair color / chemical treatments;
• Opened haircare or bodycare liquids where the seal is broken;
• Earrings or other pierced jewelry (if sold) once packaging is opened;
• Gift cards and final-sale / clearance items marked as non-returnable at purchase.

Sealed, unopened products in the categories above are generally returnable within the 30-day window if otherwise eligible.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery at allthingsbeautybrandon@gmail.com or +1 813-816-3017 (9070 Progress Blvd, Riverview, FL 33578) with your order number and photos of the issue and packaging.
• We will arrange a replacement or refund at our discretion after review. Do not discard the item or packaging until we advise you.

How to start a return

1. Email allthingsbeautybrandon@gmail.com or call +1 813-816-3017 with your order number and items to return.
2. Wait for return authorization and instructions (unauthorized returns may be refused or delayed).
3. Ship the item(s) as instructed. We recommend a trackable method. Return shipping cost is generally the customer's responsibility unless we shipped the wrong/damaged item or the product is defective.

Refund timing

Once we receive and inspect an approved return, refunds are typically processed within 5-10 business days to the original payment method. Bank or card issuer posting times may vary. Original shipping charges are usually non-refundable unless the return is due to our error.

Exchanges

We may offer an exchange for the same item in a different variant when available. If not available, we will process a refund under this policy.

International returns

International customers are responsible for return shipping, duties, and customs fees unless the return is due to our error. Duties paid on the original shipment are generally not recoverable through us.

Policy updates

We may update this policy. The version in effect when you place your order applies to that order.

Contact

Return questions: Email allthingsbeautybrandon@gmail.com, call +1 813-816-3017, or write to 9070 Progress Blvd, Riverview, FL 33578.